Performance Improvement provides your organization with a detailed evaluation of existing credit cycle operations, current performance benchmarking, and identification of opportunities for financial and patient experience improvement.
Our knowledgeable professionals conduct the evaluation with minimal impact to your organization through various steps ensuring optimal benefit to the organization : -

Data Analysis and Gathering :

Data gathering begins with a tailored request for information related to your credit cycle environment. This includes key financial, operational and organizational data, as well as information on existing credit cycle management tools and reports. We identify specific performance issues and quantifiable areas for Improvement.

Onsite Review and Analysis:

The onsite review is scheduled in advance with designated people from your organization. We focus on the following specific activities:

  • Assessment of the efficiency and performance of key credit cycle functions, starting from patient financial counseling till collection and reconciliation.
  • Assessment of the frequency of patient co-payment collections, as well as financial counseling/assistance.
  • Identification of Credit cycle workflow and account bottlenecks from the point of referral through the delivery of care to the point of account resolution.
  • Identification of existing processes and tools used to routinely monitor the performance of Credit cycle functions.
  • Analysis of the organizational structure and any performance goals related to key functions within the Credit cycle
  • Review and evaluation of current policies, procedures and training resources.
  • Assessment of current staffing levels and evaluation of staff capabilities and competencies.
  • Evaluation of information systems currently used in the credit cycle and identification of needed capabilities or opportunities for improvement.

Presentation of the findings:

After completing our assessment, we make specific recommendations for improved performance, Including changes in processes, policies and procedures.

We also Suggest changes in organizational structure, technology and staffing if requiret.

We also estimate the expected impact of each opportunity, including the potential improvement of your key performance indicators and expected financial outcomes.


Based on the onsite review, analysis and data gathered, we recommend the ideal solutions/provide resource training for better performance and improved financial outcomes.